Privacy Policy

Personal Information

When you use our services, we may collect your name, email address, phone number, billing address, and payment details. This information is necessary to provide IT support and communicate with you.

Technical Information

We automatically collect certain technical details such as your IP address, browser type, device information, referring URLs, and pages viewed. This helps us improve site performance and diagnose issues.

Service Data

During IT support sessions, we may access diagnostic logs or system data strictly to troubleshoot and resolve technical problems.

Service Delivery

We use your information to provide, maintain, and improve our IT services, including troubleshooting, system setup, and customer support.

Communication

We may contact you regarding service updates, scheduling, invoices, troubleshooting, or optional newsletters. You may opt out of marketing at any time.

Analytics & Improvements

We analyze website and service usage to improve performance and build better features for our customers.

Legal Compliance

Your information may be used to comply with legal requirements, enforce agreements, or resolve disputes.

Security Measures

We implement strong technical safeguards including SSL encryption, secure servers, firewalls, and malware protection.

Access Controls

Access to personal data is restricted to authorized personnel who follow strict confidentiality and security practices.

Third-Party Security

We carefully vet all third-party service providers to ensure they meet security and privacy standards.

Service Providers

We may share necessary information with trusted partners such as payment processors, hosting providers, or analytics tools.

Legal Requirements

We may disclose your information if required by law, court order, or to protect our rights and the safety of users.

Business Transfers

If CallTechCare undergoes a merger or acquisition, customer information may be transferred as part of the transaction.

With Your Consent

We will never share your data with third parties for marketing without your explicit permission.

We use cookies to improve your browsing experience, analyze performance, and store preferences.

Essential Cookies

Required for site functionality and security.

Analytics Cookies

Help us understand how visitors use our website.

Marketing Cookies

Used only with your consent to personalize ads or content.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take immediate steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by:

• Posting the updated policy on our website
• Updating the “Last Updated” date at the top of this page
• Sending an email notification for significant updates

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.